FREQUENTLY ASKED QUESTIONS

1 General Questions

 

When I will receive my order?

You should receive your order between 2-5 working days

Please allow up to 14 days for Lifesize Dolls delivery

What is the status of my order?

You will revive the email with your order status or you can log in to your account

How long does it take to dispatch my order?

We usually process your order between 1-3 working days

What labels do you sell?

We sell all major brands available on the UK market

 

2 Payment

 

What payment do you accept?

We accept all major credit/debit cards and PayPal

Which currency I will be charged?

You will be charged in British Pound - GBP

Do you offer interest-free instalments like Klarna?

At the moment we don’t offer any interest-free instalments

 

3 Shipping

 

Where do You ship?

We ship within the UK only at the moment.

How long does it take to ship my order?

It usually takes 1-3 working days to ship your order ( UK )

Do you offer next day delivery?

Yes, you can choose this option at the checkout, if you placed the order before 2 pm ( Mon - Thur ) you will receive your order next day.

How can I track my package?

You will receive tracking details via email or you can log in to your account

Which company do you use for shipping?

We use Royal Mail and DPD

 

4 Returns

 

Do you accept returns?

Yes. If you change you mind you can return your order within 14 days of receiving the parcel

It has to be unused and heat-sealed (if applicable) and with original packaging

Can I exchange an item?

Yes. If you change your mind you can return your order within 14 days of receiving the parcel

It has to be unused and heat-sealed (if applicable) and with original packaging

How long does it take to process the return?

It usually takes 14 working days since we received the returns. In some cases, it could take up to 30 working days

 

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